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change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training
iso20000 ISO20000 change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training  
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Job Descriptions

This section contains job descriptions for IT personnel describing responsibilities, primary performance measures, key competencies, personal attributes and education requirements of the roles.
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Displaying products 1 to 28 of 28
A Complete Set of ITSM Job Descriptions
This item includes all IT service management job descriptions currently in the library. It is offered at a significant discount.
[ISO20000: Section 3.3]

@ £180.00

Capacity Manager Job Description
The Capacity Manager develops, manages and maintains effective capacity baselines of all elements of the deployed IT Estate and develops and manages the infrastructure Capacity Plans.
[ISO20000:3.3/6.5]

@ £15.00

Change Controller Job Description
The Change Controller provides effective receipt, logging and proactive control and administration management of all complex changes to the IT Operating Environment.
[ISO20000:3.3/9.2]

@ £15.00

Change Manager Job Description
The Change Manager develops, manages and maintains effective change capability for all change that impacts the IT Operating Environment(hardware, software, network, communications etc.).
[ISO20000:3.3/9.2]

@ £15.00

Configuration Administrator Job Description
The Configuration Administrator organizes, manages and controls all aspects of configuration/asset management.
[ISO20000:3.3/9.1]

@ £12.00

Configuration Manager Job Description
The Configuration Manager develops, manages and maintains effective management and control of all aspects of the deployed IT Operating Environment configuration/asset data.
[ISO20000:3.3/9.1]

@ £15.00

Customer Satisfaction Manager Job Description
The Customer Satisfaction Manager develops, manages and maintains customer satisfaction and complaints processes to ensure the customer experience is measured and continually improved.
[ISO20000:3.3/7.2]

@ £15.00

Desktop Team Leader Job Description
The Desktop Team Leader supervises the operation of a Desktop Team, providing team planning and management, operational reporting and statistics analysis and team development.
[ISO20000:3.3]

@ £12.00

Desktop Technician Job Description
The Desktop Technician, part of the Desktop Team, delivers a range of services to the user community including, first line desktop repair, hardware installations, software loads, desktop moves etc.
[ISO20000:3.3]

@ £12.00

Helpdesk Agent Job Description
The Helpdesk Agent delivers a range of remote user support services to the user community, e.g. password reset, desktop application advice, logging and resolving incidents etc.
[ISO20000:3.3/8.2][COBIT:PO7/DS8]

@ £12.00

Helpdesk Lead Agent Job Description
The Helpdesk Lead Agent provides senior level support and guidance to Helpdesk Agents, managing technical escalation issues and continually enhancing the knowledge base.
[ISO20000:3.3/8.2][COBIT:PO7/DS8]

@ £12.00

Helpdesk Manager Job Description
The Helpdesk Manager manages the effective delivery of all contracted helpdesk services and meets customer satisfaction, budgeting and productivity requirements.
[ISO20000:3.3/8.2][COBIT:PO7/DS8]

@ £15.00

Helpdesk Team Leader Job Description
The Helpdesk Team Leader supervises the operation of a Helpdesk Team, providing team planning and management, operational reporting and statistics analysis and team development.
[ISO20000:3.3/8.2][COBIT:PO7/DS8]

@ £12.00

IT Compliance Manager Job Description
The IT Compliance Manager ensures the IT Department complies with all required internal controls; legal and regulatory and internal policies, standards, procedures and guidelines. Including Sarbanes-Oxley for US public quoted companies.
[ISO20000:3.3][COBIT:M2]

@ £15.00

IT Department Manager Job Description
The IT Department Manager manages the customer focused and infrastructure focused teams in the delivery of the catalogue of contracted services to the business community.
[ISO20000:3.3][COBIT:PO7.3]

@ £15.00

Information Security Administrator Job Description
The Information Security Administrator provides effective administrative management and support to all aspects of the Information Security Management System.
[ISO20000:3.3 and 6.6][BS7799:5.2][COBIT:PO7.3/DS5]

@ £15.00

Information Security Manager Job Description
The Information Security Manager manages and maintains effective policies, standards, procedures and guidelines to ensure that the IT Department and the company aligns/complies with industry best practice in Information Security Management.
[ISO20000:3.3 and 6.6][BS7799:5.1/5.2][COBIT:PO7.3/DS5]

@ £15.00

Problem Analyst Job Description
The Problem Analyst manages a portfolio of problems as defined in ITIL/ISO20000 and identifies, records, investigates and resolves them.
[ISO20000:3.3/8.3]

@ £10.00

Problem Manager Job Description
The Problem Manager manages a team of problem analysts identifying, recording, prioritizing and resolving problems as defined in ITIL/ISO20000.
[ISO20000:3.3/8.3]

@ £15.00

Procurement Administrator Job Description
The Procurement Administrator manages all tasks associated with receiving user equipment orders and managing the IT equipment supply chain. Since this person initiates the commencement of the configuration management cycle it is also included in the configuration management document category.
[ISO20000:3.3][COBIT:PO7]

@ £15.00

Release Manager Job Description
The Release Manager develops, manages and maintains effective release management capability for all releases to the IT and Communications (Production) environment (hardware, software, network, communications etc.).
[ISO20000:3.3][COBIT3:PO7.3][COBIT4:PO7.3]

@ £15.00

Reports Manager/Analyst Job Description
The Reports Manager/Analyst provides effective reporting management against all areas of ICT Department service performance and operating effectiveness.
[ISO20000:3.3/6.2][COBIT3:PO7.3/M1][COBIT4:PO7.3/ME1/ME3]

@ £15.00

Resource Controller/ Call Coordinator Job Description
The Resource Controller controls the activities of a team(s)of technicians, managing the planned and remedial open call queue(s)and progressing all calls to meet required service levels to the customer.
[ISO20000:3.3][COBIT3&4:PO7.3/DS13]

@ £12.00

Service Level Manager Job Description
The Service Level Manager develops, manages and maintains service level agreements with all businesses/functions, ensures all Operational Level Agreements(OLAs) and Underpinning Contracts(UCs) are in place and monitors competence of service delivery against service levels.
[ISO20000:3.3/6.1] [COBIT3:PO7.3]

@ £15.00

Service Process/Management System Administrator
The Process Administrator provides effective administrative management of all aspects of the management system framework core activities and procedures (quality).
[ISO20000:3.3] [COBIT3:PO7.3]

@ £12.00

Service Relationship Manager Job Description
The Business/Service Relationship Manager develops, manages and maintains an effective and supportive relationship with the businesses/functions of the organisation and ensures business and functional requirements are satisfactorily captured and converted to ICT services and deliverables.
[ISO20000:3.3/7.2][COBIT:PO7/DS1]

@ £15.00

Service/ Support Contracts Administrator Job Description
The Service/Support Contracts Administrator manages the supplier relationships and all activities and data relating to the external service provision required to support the needs of the user community.
[ISO20000:3.3][COBIT3:PO7.3]

@ £12.00

Supplier Manager Job Description
The Supplier Manager develops, manages and maintains the commercial relationship with an effective list of suppliers of products and services to meet the requirements of the IT Department.
[ISO20000:3.3/7.3][COBIT:PO7/DS2/AI2/AI3]

@ £15.00


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Download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, change management, configuration management, asset management, Procedures Catalog Job Training
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