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CoBIT: Plan and Organize

This section contains all current documents relevant to COBIT: Plan and Organize.
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A Complete Set of IT Management System Framework Documents

This item contains all current IT Management System Framework documents within this library. It is offered at a significant volume discount.
[ISO20000:Section 3]

@ £45.00

Complaints Management Procedure

This procedure describes the work activities required to effectively manage complaints from customers, users, partners, service providers and other stakeholders.
Includes: guideline; workflow; procedure, control spreadsheet. Aligned to ISO10002/BS8600.
[ISO20000:7.2]

@ £12.00

Customer Satisfaction Survey Procedure

This procedure describes the work activities required to plan and implement a regular survey to measure customer satisfaction with the services delivered.
Includes: guideline; workflow; procedure; forms x 2; analysis spreadsheet.
[ISO20000:7.2]

@ £15.00

Department Training Planning and Management Procedure

This procedure describes the work activities required to enable effective departmental training planning and management.
Includes: guideline; workflow; procedure; form; control spreadsheets x 3.
[ISO20000:3.3]

@ £15.00

Employee Performance Management Procedure

This procedure describes the work activities required to effectively plan, deliver, measure and review employee performance management.
Includes: guideline; workflow; procedure; forms x 2; control spreadsheet.
[ISO20000:3.3 and 4.2]

@ £15.00

Employee Selection and Recruitment Procedure

This procedure describes the work activities required to effectively select and recruit new and replacement employees.
Includes: guideline; workflow; procedure, 4 x forms; 2 x checklists; control spreadsheet
[ISO20000:3.1,3.3 and 4.2]

@ £15.00

IT Budgeting Procedure

This procedure describes the work activities required to carry out the annual budgeting cycle for the ICT Department.
Includes: guideline; workflow; procedure; department budget template spreadsheet
[ISO20000:6.4][COBIT:PO5/DS6]

@ £15.00

IT Governance Meeting Standard

This document defines a set of 16 meetings, workshops and forums ranging from strategy management to operational effectiveness, that are typically found in an organization operating a best practice environment. The standard defines purpose, required attendees, frequency, standard agenda, outputs and other key elements required to assure effective governance and internal controls.

@ £10.00

IT Management System Framework - Document Format Standards

This standard describes the standard document templates to be used within the IT Management System. Includes: guideline; standard; templates.
[ISO20000:3.2][COBIT:AI4]

@ £12.00

IT Management System Framework - Internal Audits Procedure

This procedure describes the work activities required to effectively plan and manage internal audits of the departments operational and service process environment.
Includes: guideline; workflow; procedure; assessment report template; assessment schedule control spreadsheet.
[ISO20000:4.3][COBIT:PO11/M2]

@ £12.00

Information Security Implementation: Risk Assessment and Plan Development

This procedure describes the IMPLEMENTATION work activities required to carry out a competent ISO20000 security risk assessment and develop a Risk Treatment Plan.
Includes: guideline; workflow; procedure; information security risk management plan template containing sample data.
[ISO20000:6.6][COBIT:PO9/DS5]

@ £15.00

Project Management Procedure

This procedure describes the work activities required to develop, plan, implement and review small to medium sized projects within the IT Department. It is intended for use by non project managers. Includes: guideline; workflow; procedure, templates x 3; control log template.
[ISO20000:4.2][COBIT:PO10]

@ £15.00

Security Threat Risk Management Procedure

This procedure describes the work activities associated with the risk management of new security threats and vulnerabilities.
[COBIT:PO9/DS5][BS7799:4.2]
Includes: guideline; workflow; procedure; risk register template

@ £15.00

Service Improvement Procedure

This procedure describes the work activities required to effectively manage continuous improvement at team and departmental level.
Includes: guideline; workflow; procedure; service improvement control log templates.
[ISO20000: Section 4.4][COBIT:DS1.7]

@ £15.00

Service Management Planning Procedure

This procedure describes the work activities required to effectively develop a service management plan.
Includes: guideline; workflow; procedure; department service plan template(23 pages); team operating plan template(5 pages)
[ISO20000:3.1/3.2/3.3/4.1/4.2/4.3/4.4][COBIT3:PO1/PO4]

@ £25.00

Software Asset Management Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Software Asset Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1][COBIT3:PO10]

@ £10.00

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Welcome to the PCAP Shop CoBIT: Plan and Organize

Welcome to the PCAP Shop
CoBIT: Plan and Organize