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change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training
iso20000 ISO20000 change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training  
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CoBIT: Acquire and Implement

This section contains all current documents relevant to COBIT: Acquire and Implement.
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Displaying products 1 to 18 of 18
Change Management Procedure
This procedure describes the work activities required to effectively manage changes to the IT Operating Environment(hardware, software, network, communications etc.). Includes: guideline; workflow; procedure; Request for Change template; Change Plan template; Change Completion template; change control spreadsheets x 2
[ISO20000:9.2]

@ £15.00

Change Management Process Definition Document
This document defines the end to end Change Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end Change Management process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:9.2]

@ £10.00

Desktop Installation Procedure
This procedure describes the work activities required to effectively install desktops, laptops and related equipment. Includes: guideline; workflow; procedure; form x1
[ISO20000:4.2]

@ £12.00

Hardware Standards/Roadmap Management Procedure
This procedure describes the work activities required to proactively manage the catalogue of hardware products that have been tested on the IT infrastructure and made available to users. Includes: guideline; workflow; procedure; form; planning and control spreadsheet template.
[ISO20000:4.2]

@ £15.00

IT Management System Framework - Development and Change Procedure
This procedure describes the work activities required to effectively control the development and modification of IT operating policies, standards, procedures and guidelines.
Includes: guideline; workflow; procedure, control spreadsheet.
[ISO20000:3.2][COBIT3:AI4]

@ £12.00

IT Management System Framework - Document Format Standards
This standard describes the standard document templates to be used within the IT Management System. Includes: guideline; standard; templates.
[ISO20000:3.2][COBIT:AI4]
@ £12.00

IT Management System Framework - Review Procedure
This procedure describes the work activities required to effectively review and manage the continuing competency of the departments policies, standards and procedures.
Includes: guideline; workflow; procedure, control spreadsheet.
[ISO20000:3.2][COBIT:AI4]

@ £12.00

IT Procurement Management Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Hardware and Software Procurement Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1][COBIT3:AI2/AI3]

@ £10.00

IT Stock Management Procedure ( Definitive Hardware Store - ITIL)
This procedure describes the work activities required to effectively manage and control all new, reuse, returned and maintenance stock/units/parts held in the IT Department. Includes: guidelines; workflow; procedure; forms x 2; six section control spreadsheet.
[ISO20000:4.2][COBIT:AI3]

@ £15.00

Image/Build Management Procedure
This procedure describes the work activities required to effectively manage changes to the PC image/build.
Includes: guideline; workflow; procedure; control spreadsheets.
[ISO20000:4.2][COBIT:AI2]

@ £15.00

PC Installation Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a PC Installation Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1][COBIT:AI5]

@ £10.00

PC Software Installation Procedure
This procedure describes the work activities required to load applications to a user PC, it includes CD, server download, and packaged download situations. Includes: guideline; workflow; procedure; form.
[ISO20000:4.2][COBIT:AI6]
@ £12.00

Procurement Management Procedure
This procedure describes the work activities required to effectively manage IT procurement within the IT Department. Includes: guideline; workflow; procedure; form; control spreadsheet. Since this procedure initiates the configuration management lifecycle is it also included in the configuration management document category.
[ISO20000:4.2][COBIT:AI2/AI3]

@ £15.00

Quotation Management Procedure
The procedure describes the work activities required to manage the development of a quotation for the purchase of a required non standard configuration item. Includes: guideline; workflow; procedure; form; control spreadsheet.
[ISO20000:4.2][COBIT3:AI2/3]

@ £15.00

Release Management Procedure
This procedure describes the work activities required to effectively manage the release of new/modified software, hardware, systems and services to the infrastructure.
Includes: guideline; workflow; procedure; Release Plan template; Release Completion Report template; Release Control Log template; Annual Release Schedule template.
[ISO20000:10.1][COBIT3:AI6][COBIT4:AI7.9][BS7799: Security Controls:TBC]

@ £15.00

Small Moves Procedure
This procedure describes the work activities required to carry out low volume PC, printer, fax, and telephone moves. [BS15000:4.2][COBIT:AI6]
Includes: guideline; workflow; procedure; form; spreadsheet schedule

@ £15.00

Supplier Contract Change Procedure
This procedure describes the work activities required to effectively manage and control changes to supplier contracts and agreements. Includes: guideline; workflow; procedure; form; control log
[ISO20000:7.3/9.2][COBIT3:AI2/AI3/DS2]

@ £15.00

Supplier Management Procedure
This procedures describes the work activities required to effectively manage suppliers/partners and the commercial aspects of the contracts under which they operate.
Includes: guideline; procedure; support contract control log
[ISO20000:7.3][COBIT:AI2/AI3/DS2]

@ £15.00


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Download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, change management, configuration management, asset management, Procedures Catalog Job Training
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