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CoBIT: Deliver and Support

This section contains all current documents relevant to COBIT: Deliver and Support.
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Displaying products 1 to 20 of 40

A Complete Set of Service Descriptions

This item includes a complete set of service descriptions currently in the library. It is offered at a significant discount.
[ISO20000:6.1]

@ £120.00

Anti-Virus Management Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Anti-Virus Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Application Packaging Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Application Packaging Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Asset/Equipment Disposal Management Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Equipment Disposal Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Cabling Infrastructure Maintenance Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Cabling Infrastructure Maintenance Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Capacity Management Procedure

This procedure describes the work activities required to effectively plan, monitor and test IT and Communications capacity. Includes: guideline; workflow; procedure; capacity plan template; control spreadsheets x 2
[ISO20000:6.5]

@ £15.00

Capacity Management Process Definition Document

This document defines the end to end Capacity Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:6.5]

@ £10.00

Capacity Management Service

This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Capacity Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.5]

@ £10.00

Classification and Labelling of Information Assets Standard

This standard defines the classification, labelling and use of information assets/business data used within the organization's businesses and functions.
[ISO20000:6.6]

@ £15.00

Configuration Management Process Definition Document

This document defines the end to end Configuration Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:9.1]

@ £10.00

Configuration: Asset/Equipment Disposal Management Procedure

This procedure describes the work activities required to effectively manage disposal of excess or redundant IT stock, including the removal of sensitive data.
Includes: guideline; workflow; procedure; control spreadsheet.
[ISO20000:9.1]

@ £15.00

Configuration: Hardware Asset Management Procedure

This procedure describes the work activities required to effectively record, track, manage and audit the hardware assets in the IT estate.
Includes: guideline; workflow; procedure, form; CMDB spreadsheets.
[ISO20000:9.1]

@ £15.00

Configuration: Leavers Collections Procedure

This procedure describes the work activities required to enable the collection of leavers ICT equipment and the return to a central point for rework/reuse/disposal.
Includes: guideline; workflow; procedure; control spreadsheet.
[ISO20000:9.1]

@ £15.00

Configuration: Major Information Assets

This procedure describes the work activies required to effectively record, track, manage and audit the organization's major information assets.
Includes: guideline; workflow; procedure; form; CMDB spreadsheets.
[ISO20000:6.6/9.1]

@ £15.00

Configuration: Returned/Collected Equipment Management Procedure

This procedure describes the work activities required to effectively manage and assess returned/collected equipment for rework and reuse, or preparation for disposal.
Includes: guideline; workflow; procedure; control form; control spreadsheet template.
[ISO20000:9.1]

@ £15.00

Configuration: Software/License Management Procedure

This procedure describes the work activies required to effectively record, track, manage and audit deployed software and purchased licenses.
Includes: guideline; workflow; procedure; form; CMDB spreadsheets.
[ISO20000:9.1]

@ £15.00

Controlled Data Access Control Procedure

This procedure describes the work activities required to effectively manage access to data that has been classified by the organization as requiring formal access control.
Includes: guideline; workflow; procedure; form, control spreadsheet template with sample data.
[ISO20000:6.6]

@ £15.00

IT Budgeting Procedure

This procedure describes the work activities required to carry out the annual budgeting cycle for the ICT Department.
Includes: guideline; workflow; procedure; department budget template spreadsheet
[ISO20000:6.4][COBIT:PO5/DS6]

@ £15.00

IT Service Continuity Management Procedure

This procedure describes the work activities required to plan, test and maintain an effective service continuity capability. Includes: guideline; procedure; critical business process analysis template; service continuity plan template; service continuity test report template; implementation workflow and process.
[ISO20000:6.3][COBIT3:DS4.1/4.2/4.5/4.6]

@ £15.00

IT Service Continuity Management Process Definition Document

This document defines the end to end Continuity Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:6.3][COBIT:DS4]

@ £10.00

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Welcome to the PCAP Shop CoBIT: Deliver and Support

Welcome to the PCAP Shop
CoBIT: Deliver and Support