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change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training
iso20000 ISO20000 change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training  
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ISO20000

This section contains all documents relating to the implementation and management of an ISO20000 compliant IT Service Management System.
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Displaying products 1 to 20 of 122
A Complete Set of IT Management System Framework Documents
This item contains all current IT Management System Framework documents within this library. It is offered at a significant volume discount.
[ISO20000:Section 3]

@ £45.00

A Complete Set of ITSM Job Descriptions
This item includes all IT service management job descriptions currently in the library. It is offered at a significant discount.
[ISO20000: Section 3.3]

@ £180.00

A Complete Set of ITSM Standards and Procedures
This item contains all current ITSM Standards and Procedures within this library. It is offered at a significant volume discount. Includes 47 operational procedure documents including all guidelines, workflows, procedures and relevant templates and control forms. Download Zip file size is approx. 2.6Mb.
[ISO20000: All sections]

@ £350.00

A Complete Set of Service Descriptions
This item includes a complete set of service descriptions currently in the library. It is offered at a significant discount.
[ISO20000:6.1]

@ £120.00

Application Maintenance and Support Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Application Maintenanace and Support Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Application Management Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Application Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Application Packaging Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Application Packaging Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Asset/Equipment Disposal Management Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for an Equipment Disposal Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Best Practice - ISO20000 Implementation Outline Project Plan
This document describes an outline approach to the implementation of ISO20000 within an IT Department. The document format and structure can be viewed under the ITSM tab of the main website.
[ISO20000: all sections]

@ £15.00

Cabling Infrastructure Maintenance Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Cabling Infrastructure Maintenance Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.1]

@ £10.00

Capacity Management Package
This package contains the following 4 documents: Capacity Management service description; Capacity Management Service Process description, Capacity Manager job description; Capacity Management Operating Procedure.
[ISO20000:6.5]

@ £30.00

Capacity Management Procedure
This procedure describes the work activities required to effectively plan, monitor and test IT and Communications capacity. Includes: guideline; workflow; procedure; capacity plan template; control spreadsheets x 2
[ISO20000:6.5]

@ £15.00

Capacity Management Process Definition Document
This document defines the end to end Capacity Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:6.5]

@ £10.00

Capacity Management Service
This document describes the content, service levels, business and user responsibilities, reporting, review and change forums, service cost elements and procedures for a Capacity Management Service managed as part of an IT Department Service Catalogue.
[ISO20000:6.5]

@ £10.00

Capacity Manager Job Description
The Capacity Manager develops, manages and maintains effective capacity baselines of all elements of the deployed IT Estate and develops and manages the infrastructure Capacity Plans.
[ISO20000:3.3/6.5]

@ £15.00

Change Controller Job Description
The Change Controller provides effective receipt, logging and proactive control and administration management of all complex changes to the IT Operating Environment.
[ISO20000:3.3/9.2]

@ £15.00

Change Management Package
This service process package contains the following documents: Change Controller and Change Manager job descriptions; Change Management Procedure and Supplier Contract Change Procedure.
[ISO20000:9.2]

@ £25.00

Change Management Procedure
This procedure describes the work activities required to effectively manage changes to the IT Operating Environment(hardware, software, network, communications etc.). Includes: guideline; workflow; procedure; Request for Change template; Change Plan template; Change Completion template; change control spreadsheets x 2
[ISO20000:9.2]

@ £15.00

Change Management Process Definition Document
This document defines the end to end Change Management process. Contains guideline document and high level process definition document defining purpose of the process, process inputs and outputs, process activities, process measurement scorecard, and a list of the policies, standards, procedures and job roles required to develop and sustain the end to end Change Management process. This is a process document and therefore takes a higher level view than a procedure document.
[ISO20000:9.2]

@ £10.00

Change Manager Job Description
The Change Manager develops, manages and maintains effective change capability for all change that impacts the IT Operating Environment(hardware, software, network, communications etc.).
[ISO20000:3.3/9.2]

@ £15.00


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Download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, change management, configuration management, asset management, Procedures Catalog Job Training
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