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change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training
iso20000 ISO20000 change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training  
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Business Relationship Management


This section lists all current documents relevant to Business Relationship Management.
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Displaying products 1 to 4 of 4
Complaints Management Procedure
This procedure describes the work activities required to effectively manage complaints from customers, users, partners, service providers and other stakeholders.
Includes: guideline; workflow; procedure, control spreadsheet. Aligned to ISO10002/BS8600.
[ISO20000:7.2]

@ £12.00

Customer Satisfaction Manager Job Description
The Customer Satisfaction Manager develops, manages and maintains customer satisfaction and complaints processes to ensure the customer experience is measured and continually improved.
[ISO20000:3.3/7.2]

@ £15.00

Customer Satisfaction Survey Procedure
This procedure describes the work activities required to plan and implement a regular survey to measure customer satisfaction with the services delivered.
Includes: guideline; workflow; procedure; forms x 2; analysis spreadsheet.
[ISO20000:7.2]

@ £15.00

Service Relationship Manager Job Description
The Business/Service Relationship Manager develops, manages and maintains an effective and supportive relationship with the businesses/functions of the organisation and ensures business and functional requirements are satisfactorily captured and converted to ICT services and deliverables.
[ISO20000:3.3/7.2][COBIT:PO7/DS1]

@ £15.00


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Download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, change management, configuration management, asset management, Procedures Catalog Job Training
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