PCAP - Delivering the best practical IT process support!  
   
change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training
iso20000 ISO20000 change management, configuration management, asset management, software asset management, download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, Procedures, service catalog, Job Training  
Categories
All Documents Alpha List
Business Relationship Mgt
Capacity Management
Change Management
Configuration Management
ISO20000
IT Governance and Organization
IT Service Continuity
Incident Management
Information Security
Internal Training Courses
Job Descriptions
Management Framework
Problem Management
Release Management
Service Catalogue
Service Level Management
Supplier Management

 

Welcome to the PCAP Shop
Business Relationship Management

This section lists all current documents relevant to Business Relationship Management.
OUR SERVICE GUARANTEE: Full refund if you are not satisfied with the scope, quality and value of our documents.
CURRENCY & PAYMENT: Click on SHOP at the top of the page to go to the main page of the shop to change currency and see card payment options.

You can download the documents immediately.

Displaying products 1 to 4 of 4
Complaints Management Procedure
This procedure describes the work activities required to effectively manage complaints from customers, users, partners, service providers and other stakeholders.
Includes: guideline; workflow; procedure, control spreadsheet. Aligned to ISO10002/BS8600.
[ISO20000:7.2]

@ £12.00

Customer Satisfaction Manager Job Description
The Customer Satisfaction Manager develops, manages and maintains customer satisfaction and complaints processes to ensure the customer experience is measured and continually improved.
[ISO20000:3.3/7.2]

@ £15.00

Customer Satisfaction Survey Procedure
This procedure describes the work activities required to plan and implement a regular survey to measure customer satisfaction with the services delivered.
Includes: guideline; workflow; procedure; forms x 2; analysis spreadsheet.
[ISO20000:7.2]

@ £15.00

Service Relationship Manager Job Description
The Business/Service Relationship Manager develops, manages and maintains an effective and supportive relationship with the businesses/functions of the organisation and ensures business and functional requirements are satisfactorily captured and converted to ICT services and deliverables.
[ISO20000:3.3/7.2][COBIT:PO7/DS1]

@ £15.00


1

Download free COBIT ITIL ISO20000 AS15000 BS7799 ISO17799, change management, configuration management, asset management, Procedures Catalog Job Training
Working with... IBM Vodafone HP Oracle BT
|  Terms and Conditions  |  Catalogue  |  Order Enquiry  | 
Copyright © PCAP, 2003. All rights reserved. Site Map. Terms & Conditions
Powered by ClickandBuild - Safe, Secure Shopping